Provide the total out-of-pocket expenses you incurred on or after May 20, 2020, related to your vehicle’s infotainment system
(or “PCM”) rebooting issues.
• Out-of-pocket expenses eligible for reimbursement include: PCM replacements or repairs, battery replacements due to PCM rebooting,
and towing and alternative transportation costs incurred while receiving the repair/replacement. To be eligible for reimbursement, the
towing and alternative transportation costs must have been incurred no later than 48 hours after completion of the repair
• For a repair or replacement: Provide documents (e.g., your repair invoice) that shows (i) the repair type, (ii) date, and (iii)
• For towing and alternative transportation: Provide documents that show (i) what you purchased
(e.g., a rental car, rideshare/taxi, or towing), (ii) date, (iii) amount paid (e.g., receipt, credit card, or bank statement),
and (iv) date and nature of the associated repair.